Orders are dispatched using Royal Mail Tracked Services.Once your order has been produced, packed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Shipping costs are calculated at checkout and will be clearly displayed before payment is completed.
Any applicable delivery charges will be shown separately from the product price.
Once dispatched, Royal Mail delivery times are typically :
Please note that these times are estimates provided by Royal Mail and cannot be guaranteed.
Once your order has been dispatched, you will receive:
Customers are responsible for ensuring that delivery information is accurate at the time of ordering.
The Kit Lab cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect delivery details provided by the customer.
If your parcel appears to be delayed or lost, please contact us as soon as possible.
We will work with Royal Mail to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Terms and Conditions.
We currently deliver throughout:
All of our products are bespoke and made to order. Once your order and artwork are confirmed, we begin production.Because all of our items are custom printed and made specifically for you, we cannot accept returns or exchanges for:
Please check all details carefully before confirming your order.
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.
Include:
If the issue is confirmed, we will arrange a replacement or refund.
Minor variations in:
may occur and are considered normal in the printing process.
If you have any questions regarding shipping or delivery, please contact:
sales@thekitlab.net