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Frequently Asked Questions

How can you offer "No Minimum Orders"?

Most suppliers require large bulk orders to keep costs down. We’ve invested in a streamlined, “on-demand” production process. This means whether you want one hoodie for a new member or fifty for the whole team, we can produce them without the need for expensive inventory or leftover stock.

Does our club need to buy stock upfront?

No. Unlike traditional merchandise suppliers, there is no need to purchase stock in advance, commit to large minimum orders or hold inventory. Every item is made to order as members purchase, eliminating financial risk and leftover stock.

Why does delivery take 10–14 days?

Every single item in your store is bespoke. Unlike standard retail where items sit on a shelf, your garment is printed and finished specifically for you the moment you order it. This “made-to-order” approach ensures the highest quality and allows us to offer a wider range of custom designs without waste.

Is there a setup fee to open a club store?

No. It is 100% free to launch your dedicated online store. We handle the tech, the hosting, and the store management so you can focus on your community.

How does the club fundraising work?

We believe in supporting the communities we dress. You can choose to add a small margin to your items which goes directly back to your club or charity.  This then gets paid quarterly to your organisation.  It’s a seamless way to fundraise while providing high-quality bespoke apparel to your members.

Ordering & Production
Can customers track their orders?

Absolutely. Once your bespoke piece has passed our quality control and is shipped, the customer will receive a notification so they can track its journey to their front door.

What if I want to change a design or add a new product?

Your store is flexible. Because we don’t hold physical stock, we can update designs or add new lifestyle pieces to your store quickly and easily. Just get in touch, and we’ll handle the updates.

What happens after we decide to launch a store?

Once you’re ready to get started, we’ll work with you to finalise your designs, select your product range and set up your dedicated online store. Once approved, your store can be live within a few days, allowing members to order directly online.

How do members place orders?

Members simply visit your club’s dedicated online store, select their items, choose sizes and complete payment securely online. Orders are then produced and shipped directly to the customer.

Can I order just one item?

Yes. Every item is produced on demand, which means there are no minimum order quantities. Whether you need one hoodie or an entire collection, we can produce exactly what you need.

What file formats do you accept?

We prefer vector artwork such as AI, EPS, SVG or high-quality PDF files. If you’re unsure whether your logo is suitable, send it over and we’ll advise.

Who creates the designs?

We work with your existing branding and artwork, coupled with our curated designs to choose from toreflect your club, team or organisation. Final artwork will always be approved by you before products go live.

Can we update our designs later?

Yes. Stores can be updated with new products, revised designs or seasonal collections at any time.

What brands do you use?

We carefully select high-quality garments that are suitable for printing, durability and everyday wear. Product specifications are available on each item within your store.

How durable are the print?

We use professional-grade decoration methods designed to withstand regular washing and everyday use. Care instructions are provided to help keep garments looking their best.  With the right care the printing is good up to 75 washes.

What if a customer orders the wrong size?

As all products are made specifically to order, we cannot accept returns for incorrect size selection. We strongly recommend checking the sizing guide before ordering.

What happens if an item arrives faulty?

If an item is faulty or has been produced incorrectly, please contact us within 7 days of delivery with photographs. We’ll investigate and arrange a replacement or refund where appropriate.

Does the club need to handle any money?

No. Members place and pay for orders directly through the online store. We handle payment processing, production and fulfilment.

How do fundraising payments work?

Any agreed club commission is tracked automatically and paid directly to your organisation on a quarterly basis, along with a summary of qualifying sales.

How much work is involved for the club?

Very little. Once your store is set up and approved, we manage the ordering process, payment collection, production and delivery. Your members simply order when they need items.

Our Pricing Promise:

“Because every item we create is bespoke and made-to-order, we don’t inflate our prices just to offer ‘flash sales.’ You get a fair, professional price year-round. This ensures that our quality remains high, our waste remains zero, and your club’s commission stays protected.”